Services
What We Do
BPO Services
Headquartered out of Mumbai, Computer Etcetera (India) Pvt. Ltd. Is one of the pioneers in the technology field in India, CEPL is a two decade old company which has been in the business of Information Technology and creating solutions, and serving customers pan India. We have been around since the late 90’s where not only have we seen the advent of Computers into India but also seen the metamorphosis of how computers and technology have evolved from being sold offline completely to now having moved largely online with the changing customer behaviors in the last few years. CEPL was established way back in 2001, Initially it was in the business of the sales of Computers hardware and Peripheral Products, in the recent years CEPL has evolved into E-commerce Sales and over this period of time has grown from strength to strength customer service.
Pre-Sales
Whatever service or product your company deals with, our expertise can help keep your sales team busy. Our representatives can call potential customers and forward to your sales team only those leads that are interested in your offering. We can save you time and money by keeping your experienced workforce focused on what they do best; closing deals.
Appointment Setting
Whether your business is a healthcare provider, a wellness chain or a professional service provider we can enable your business to capture, track and nurture every caller or lead or account that we connect with. The service has enabled multiple businesses to harness the highest RoI for their marketing spends.
Customer Service
Our team is trained to handle different types of customer support situations. We implement patience, cognizance and ingeniousness to ascertain customer contentment. We also stay in tune with the evolving communication systems thereby leveraging technology to service customers on multiple platforms such as Social Media, Messaging Apps, Email, Web chat and Calls.
Medical Transcription
We provide medical transcription, medical coding and auto speech recognition services for you to deliver patient care with ease. Our trained resources and operating model are defined to deliver your clinical documentation directly into your EHR system seamlessly.
Telesales
A customer centric business needs a deep knowhow of evolving consumer markets. With our core expertise in telemarketing we have evolved cost efficacious models of mass sales to enhance your company's bottom-line. These models implemented by our expert telemarketing team can reduce the cost of new customer acquisition by over 50%.
Order Taking
Dynamic businesses like eCommerce, F&B, Hospitality among others need understanding of the domain to be able to deal with daily, weekly and seasonal variations along with expertise in devising cost effective strategy but with a customer centric approach. The team at Altius uses six sigma methodologies to achieve and constantly evolve your process efficacies.
Customer Retention
We manage your ongoing customer engagement for brick & mortar businesses to build ever lasting relationships. We also manage customer outreach through outbound campaigns for customers who abandoned their purchase / life-cycle and try to recover them for you.
Collections
Our collection team follows the highest standards in the industry and complies with FDCPA and other guidelines. We work through different methods using auto-dialers, emails and phones to reach out to customers and maximise dues recovery. Whether it is annual membership or monthly subscription we manage it all through our Collections service.
Tech Support
The most insignificant details of technology right from configuration to evaluation of patch level upgrades need expert assistance, being a technology driven organisation we have handled first level resolutions to second level database support to third level embedded testing scenarios. We offer end-to-end tech support for all technology solutions.
Complaint Management
We approach customer complaints with empathy. We believe that they represent an opportunity to improve service and meet their expectations. Our team addresses complaints and efficiently transforms them into customer gratification. Our team & operating models have helped businesses resolve almost all of their customer’s concerns.
Customer Satisfaction
We understand the value of customer feedback in order to improve services and enhance business. Allow us to design a comprehensive but tested satisfaction indexing model that will not only help you capture the data from customers through Emails, SMS or Phone Calls but will also present that data to you with a thorough statistical analysis and a plan of action.
Emergency Helpline
We provide / transition emergency helplines manned by our team 24X7 and 365 days of the year. The agents that are used in these profiles are especially trained on how to cope under pressure and stressful environments where they need to think on their feet and provide quick resolutions or take actions.
About Us
Altius started its operations in early 2002 as consultants and has rapidly grown into a diversified company with zealous experts from various sectors catering to our Clients transformation. We handle customer lifecycle management through our Digital Marketing, Information Technology & Business Process units. We help brick & mortar businesses go digital, electronic businesses build robust practices and all businesses to enable their customers, employees and business partners through our digital & technology products. Headquartered in Mumbai and operating out of multiple delivery centers across the globe, we are one of India’s most promising IT/ITeS player handling in excess of a million transactions every day through our offerings.
We are one of the few customer life-cycle management companies in India that has been built on the pillars of rich experience attained by servicing multiple domains. Our clientele encompasses; Healthtech, FMCG, Fintech, Wellness, Edtech, Real Estate, Ecommerce, F&B, Technology, Media and many more. We are servicing businesses of all sizes; Fortune 500 to Global Corporations to Large Corporates to Unicorns to SMEs to Nacent Start-ups.
With two decades of experience in managing customer life-cycles; we expertly steer our clients through their transformation, empower businesses with nimble solutions that offer scale and deliver unprecedented levels of performance through our partnership driven approach.
The growth of Altius is spurred by the spirit of individuals who zeal for keeping us ahead of the rest, and constantly rise to the challenges.
Founders
People Who Started It
Akil Mahimwala
Co Founder & CEO
As the Co-Founder and CEO at Altius, Akil’s mantra is a people built, technology enabled, and result delivered organization. For nearly two decades Akil has consistently challenged and improvised the technological breakthroughs at Altius and while setting up some of the leading contact centers in India on a Build-Operate-Transfer model. He drives the spirit of innovation and collaboration within the organization taking it to greater heights year after year. He loves to travel and follows football regularly.
Nabil Mahimwala
Co Founder & COO
Nabil is an inherently ambitious entrepreneur with ideation and problem solving as an integral part of his thought process. He is passionately changing the way people perceive Customer Experience by providing customer delight in all aspects of customer life-cycle for close to two decades. He is a compelling and charismatic communicator who cares deeply about people development, teams, and the individuals who make up Altius. Nabil loves solving puzzles and is an avid nature photographer.
Our Affiliates
Our Partners
